High-Performance Front Desk Associate
FTF Training Center is a premier fitness facility dedicated to providing exceptional services and a welcoming atmosphere to our members. We pride ourselves on our commitment to excellence and our passion for creating a supportive community that empowers individuals to achieve their fitness goals.
We are currently seeking a High-Performance Rockstar Front Desk Associate to join our dynamic team. The ideal candidate will be an energetic, enthusiastic, and reliable individual who is passionate about fitness and customer service.
The High-Performance Rockstar Front Desk Associate will be the first point of contact for our valued members and guests. This role is responsible for creating a positive and memorable experience by providing exceptional customer service and ensuring the smooth operation of the front desk and overall gym facilities.
- Greet members and guests with a friendly and welcoming attitude
- Manage check-in process, ensuring accuracy and efficiency
- Respond to member inquiries and provide information on gym services, membership options, and promotions
- Assist members with account updates, billing issues, and membership cancellations
- Maintain a clean and organized front desk area, ensuring a professional and welcoming environment
- Answer incoming phone calls, addressing inquiries and directing calls as necessary
- Provide support to gym staff, including coordinating schedules and assisting with gym events and programs
- Assist in maintaining gym cleanliness, including tidying up common areas and ensuring equipment is properly sanitized
- Restocking Apparel, Supplements, and Cleaning Agents
- Stay up-to-date with gym policies, procedures, and offerings to provide accurate information to members and guests
- Perform additional administrative tasks as assigned by management
- High school diploma or equivalent
- Prior experience in customer service, hospitality, or a related field is preferred
- Excellent communication and interpersonal skills
- Passion for fitness and a commitment to promoting a healthy lifestyle
- Ability to multitask and handle a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Detail-oriented with excellent organizational abilities
- Proficiency in Google Drive, Gmail, and basic computer skills
- Availability to work a flexible schedule, including mornings, evenings, weekends, and holidays
We value our employees and believe in providing a supportive and rewarding work environment. As a High-Performance Front Desk Associate, you will enjoy the following benefits:
- Performance-based incentives and bonuses
- Comprehensive training and professional development opportunities
- Complimentary gym membership and access to all fitness classes
- Employee discounts on gym merchandise, personal training sessions, and other services
- Supportive, team-oriented work environment
- Opportunities for growth and advancement within the company
- Health and wellness initiatives, including team-building fitness challenges and events
Experience a fulfilling career where you can make a positive impact on the lives of our members while enjoying a range of benefits designed to support your personal and professional growth.
Join our team and be a part of an exciting and rewarding work environment that encourages growth, camaraderie, and success.
If you believe you have what it takes to be a High-Performance Rockstar Front Desk Associate, we want to hear from you! Please submit your resume and a brief cover letter detailing your interest in the position.